SmallBizGenius Analysis
Epicsports receives generally positive feedback, particularly regarding its competitive pricing and product quality. While many customers praise the fast shipping and efficient customer service, some report issues with slow delivery times and occasional order inaccuracies.
Category Breakdown
Scores based on analysis of 296 recent reviews
Pricing & Value
9.0/10Reviewers consistently praise Epicsports for its competitive pricing, especially on closeout items. Many customers state that the prices are unbeatable compared to other online retailers, making it a go-to source for affordable sports gear.
55 reviews mention thisShipping & Delivery
6.5/10Shipping and delivery experiences are mixed, with some customers reporting fast and timely delivery, while others experience delays. Several reviewers mention that while shipping is generally good, it could be quicker, requiring them to plan ahead when ordering.
40 reviews mention thisProduct Quality
8.0/10Most reviewers are satisfied with the quality of the products, especially considering the price point. Many customers note that the jerseys, pants, and other apparel items are well-made and durable.
30 reviews mention thisCustomer Service
6.0/10Customer service receives mixed reviews, with some customers praising the quick and helpful responses, particularly when addressing order issues. However, others express frustration with the lack of a phone number and inconsistent information received via email, making it difficult to get clear answers.
15 reviews mention thisSizing Issues
5.0/10Several reviewers mention that sizes often run small. Some customers were disappointed that items weren't returnable, leading them to donate the items.
8 reviews mention thisPros & Cons
What Customers Love
"You can’t beat the prices especially with minimal shipping costs and fast delivery."
"Great quality for price point!"
"Shipment came actually sooner than stated….which was good because we were getting ready to go on vacation!"
"I ordered 7 shirts, when I received my order 2 shirts were missing. I emailed Epic Sports and they sent out the 2 shirts either that day or the next and I received them a few days later."
"It was easy to order and the delivery was quick!"
Common Complaints
"The affordability of the pants was terrific. It does take a rather lengthy time to complete to the delivery process."
"Most of the items were on the small side, so I was disappointed by that. They weren’t returnable so I’ll probably just donate them."
"Communication was great. However, I wish there were a phone number to call. It was difficult to get straight answers as I received several different responses to questions that clashed."
"I ordered 15 blue uniform tops and 15 white uniform tops and received 5 white and 20 blue uniforms."
"Their website crashed multiple times while I was placing an order."
Common Questions About Epicsports
Answers derived from customer review patterns
Is Epicsports legit and trustworthy?
Yes, Epicsports appears to be a legitimate online retailer, with many customers reporting positive experiences. Reviewers frequently praise the company for its low prices and product quality. However, some customers have reported issues with shipping delays and order inaccuracies, so it's important to be aware of these potential drawbacks. Overall, the majority of customers seem satisfied with their purchases from Epicsports.
Based on 45 reviewsDoes Epicsports have good customer service?
Customer service experiences with Epicsports are mixed. While some customers praise the quick and helpful responses they receive via email, others express frustration with the lack of a phone number and inconsistent information. Some reviewers have noted that customer service promptly addresses issues like missing items or damaged products. However, the lack of direct phone support can make resolving complex issues more challenging.
Based on 15 reviewsIs Epicsports worth it for small business?
Epicsports can be a worthwhile option for small businesses, particularly those looking for affordable sports apparel and equipment. The competitive pricing and bulk discounts make it attractive for outfitting teams or providing staff uniforms. However, small business owners should be prepared for potential shipping delays and sizing inconsistencies. If timely delivery and precise sizing are critical, it may be worth considering alternative vendors.
Based on 20 reviewsWhat is Epicsports' return policy like?
The return policy is mentioned sparingly, but one reviewer noted a 10-day return window. Some reviewers noted that certain items, especially closeout items, may not be returnable. It is important to check the return policy for each specific item before making a purchase.
Based on 2 reviewsWhy is shipping so slow on Epicsports?
Shipping delays appear to be a common complaint among Epicsports customers, although some customers do report fast shipping. Potential reasons for slow shipping could include high order volume, warehouse processing times, or logistical challenges. It's advisable to factor in potential delays when placing an order, especially if the items are needed by a specific date.
Based on 18 reviewsLooking for Something Different?
Compare Epicsports against 19 similar sports & outdoors options.
View Alternatives